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  • Add-in jquery.js script error message on Citrix Server

    Symptom When you open Outlook for the first time, everything works smoothly with ResourceFinder. You can book as many appointments as you wish. If you close Outlook and then open it, go to ResourceFin...

  • Availability of appointments with “Working elsewhere” status cannot be retrieved

      Symptom Information about availability of attendees in appointments with “working elsewhere” status cannot be retrieved and returned with blank status value. This is how the appointment with “workin...

  • Possible issues if cached browser data is not cleared

      Symptom After upgrading from older revision to Resource Central (RC) 3.8, you might encounter the following issues: - Some JavaScript error messages show up: - Some functions might not work properly...

  • Error 404 encountered when logging in Resource Central backend

      Symptom When you log in Resource Central (RC) backend, the following error occurs: Cause This issue occurs because RC is installed on Windows Server 2008 R2 RTM. Some Internet Information Services (...

  • Warning message in upgrading to RC 3.8

      Symptom You might encounter the following message when upgrading to Resource Central (RC) 3.8 from older version: Cause This message shows up because RC 3.8 installer cannot stop the running Sync se...

  • Obsolete sources in Windows Event Log

      Symptom You might find the following obsolete sources in Event Viewer: Cause The observed obsolete sources are created by the legacy revisions of Resource Central (RC) and they are not in use anymor...

  • Enable ActiveX controls to print reports

      Symptom Internet Explorer support report printing. In order to do so, it is required that an ActiveX control is installed on the PC. In case the control is not installed you see the following when y...

  • Cannot close dialog after running Excel reports

      Symptom This issue occurs to the following Excel reports: Excel\Resources Excel\Reservations Excel\Orders\Properties Symptom of this issue can be seen if you click on one of the above reports, the f...

  • Cannot send emails after changing RTS Service Endpoint

      Symptom After changing RealTime Service Endpoint in Resource Central Basic Parameter, emails cannot be sent. If you check in the Mails table of the database, the following message appears in the SMT...

  • Errors seen when link to backend is not correct

      Link to the backend web-site is stored two places: Client side: (URL1) Stored in the settings file on client side. It is used to call web services and Resource Finder / My Meetings Server side: (URL...