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• Database update error encountered when upgrading to Resource Central 3.8 SR1

    Symptom When you upgrade from an older version of Resource Central (RC) to RC 3.8 SR1, the following error message shows up: Cause This issue only occurs with SQL Server 2008 R2. The built-in SQL fu...

• Resource Finder script error

  Symptoms When the user accesses Resource Finder from within Outlook, a script error is reported. Cause This issue is caused by a mismatch in configuration between Resource Finder and Resource Central....

• Cannot create order because of property change

    Symptom When creating an order, after you click [Send Order], the screen goes blank and the order cannot be created: Cause A property in the order form has been deleted. After that, a property with ...

• Tasks overview is not displayed

    Symptom When logging in as a Service Desk Agent, you might see nothing displayed in Tasks screen: Cause In RC 3.8, a SQL schema have been updated (stored procedures and tables) in comparison with RC...

• Server error in My Meetings

    Symptom Open My Meetings (by going to My Meetings Stand Alone page or via Outlook), and select an order, the following error is encountered: Cause Setting “Deadline for Catering” and holiday affects...

• Overview section loses its scroll bar

    Symptom Click on the Overview section in Resource Central backend, and you may see that the list of resources is not fully displayed and you cannot scroll down to see the full list: Workaround Follo...

• Fixing Disabled Add-ins in Outlook 2013 and 2016

  Symptoms If you're using Outlook 2013 or 2016, you may see a message that says A problem was detected with an add-in and it has been disabled when you start the application. Clicking on the View Disab...

• ResourceFinder does not block virtual resource booking when a child resource is booked

    Symptom This issue can be described by the following example: Resource A is booked for a meeting from 6:00 to 7:00 PM Resource A is a part of virtual resource ABC You want to book a meeting with vir...

• Add-in jquery.js script error message on Citrix Server

  Symptom When you open Outlook for the first time, everything works smoothly with ResourceFinder. You can book as many appointments as you wish. If you close Outlook and then open it, go to ResourceFin...

• Availability of appointments with “Working elsewhere” status cannot be retrieved

    Symptom Information about availability of attendees in appointments with “working elsewhere” status cannot be retrieved and returned with blank status value. This is how the appointment with “workin...