Sales
Denmark +45 7944 7000
Europe +45 7944 7000
North America +1 (202)-536-4165
Support
Denmark +45 7944 7002
North America +1 (202)-536-4165
Start a conversation

Knowledgebase

Search or browse our constantly growing customer support knowledgebase for the answers, articles, how to's

  • How to make conditions on checkboxes

      Summary This article is useful if you want to have a textbox that only appears in the form when a specific checkbox is selected.   Resolution This is an example on how to make displaying a field dep...

  • Cannot load any reports and ResourceFinder

      Symptom When you click on any report, the following error shows up: And when you click on [ResourceFinder] button, nothing is loaded and a blank page is displayed.   Cause The Microsoft update KB308...

  • How to perform Add-in 4.0 deployment using command line

      This article consists of the following sections: Requirements Advantages of deployment using command line Predefine add-in configuration properties Add-in deployment using the command line (with par...

  • Different font sizes in Resource Central backend print outputs

      Symptom You can see the different font sizes in Resource Central Backend print outputs with the following examples: Navigate to Daily Tasks → Orders: Open an order and print it → The output font siz...

  • Database update error encountered when upgrading to Resource Central 3.8 SR1

      Symptom When you upgrade from an older version of Resource Central (RC) to RC 3.8 SR1, the following error message shows up: Cause This issue only occurs with SQL Server 2008 R2. The built-in SQL fu...

  • Resource Finder script error

    Symptoms When the user accesses Resource Finder from within Outlook, a script error is reported. Cause This issue is caused by a mismatch in configuration between Resource Finder and Resource Central....

  • Cannot create order because of property change

      Symptom When creating an order, after you click [Send Order], the screen goes blank and the order cannot be created: Cause A property in the order form has been deleted. After that, a property with ...

  • Tasks overview is not displayed

      Symptom When logging in as a Service Desk Agent, you might see nothing displayed in Tasks screen: Cause In RC 3.8, a SQL schema have been updated (stored procedures and tables) in comparison with RC...

  • Server error in My Meetings

      Symptom Open My Meetings (by going to My Meetings Stand Alone page or via Outlook), and select an order, the following error is encountered: Cause Setting “Deadline for Catering” and holiday affects...

  • Overview section loses its scroll bar

      Symptom Click on the Overview section in Resource Central backend, and you may see that the list of resources is not fully displayed and you cannot scroll down to see the full list: Workaround Follo...