Support

Start a conversation

Error in uploading license

 

Summary

After filling in necessary information and clicking [Upload] button to upload license for the RC system, it seems that the license does not work. And in the email sent to user after booking a reservation, there is still a warning text telling that the license is invalid:

Resolution

To deal with this issue, user has to manually assign permission to MachineKeys Directory.

Refer to this article for more details: http://msdn.microsoft.com/en-us/library/bb909654(v=vs.90).aspx

 

There are 2 situations when granting the permission:

  1. Resource Central is installed within a domain

AppPool run under Network Service account.

Go to MachineKeys Directory, set Write permission for Network Service account.

  1. Resource Central is installed without a domain (hosted RC)

Refer to KB 120 - How to run RC Web Application without Domain Controller.

 

Properties

Applies to: The error appears in all versions (but not for every customer)

Reference: TFS #3534, 15189

Knowledge base ID: 0032

Last updated: Feb 23, 2016

Choose files or drag and drop files