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• No emails are sent from resources

    Summary This issue often occurs when there is something wrong in the configuration, so that the connection is lost and no emails are sent. When it occurs, if you check the log file (stored at: C:\Pr...

• Limitation of recurring booking with Shared Order Form

    Symptom The limitation of booking recurring meetings with Shared Order Form (SOF) can be seen with the following example: Book a new recurring reservation containing orders with resource10 and resou...

• Updating one instance of a recurring meeting outside ResourceFinder is not supported

    Summary If organizer changes time (which can be done by dragging the appointment around the calendar) of an instance before opening ResourceFinder (RF), Resource Central cannot know which instance i...

• Some texts/characters are not supported in Resource Central

  Summary Some special texts/characters have been tested to prove that they have not been supported in Resource Central system. The list of these texts/characters is as follows: Text/Character Where doe...

• Order is missing when organizer changes date/time of the appointment in one-step ordering

    Symptom The symptom of this issue can be seen from the following example: - Organizer books an appointment from 8:00 AM to 10:00 AM:  - Click [ResourceFinder] ⇒ Select a resource ⇒ Click [Order Form...

• Order disappears in One-Step Ordering

  Symptom If you use ResourceFinder in One-Step Ordering, then look in My Meetings, the order disappears. But if you open order form in My Meetings to order services, it works normally. Cause Because SQ...

• Notification Emails are not sent to organizer after Resource Central and RealTime Service are connected to Office365

    Symptom Once Resource Central (RC) and RealTime Service (RTS) were hooked up to Office365 and everything appearing to work well, you shortly discovered that the e-mail notification that Resource Cen...

• Error in uploading license

    Summary After filling in necessary information and clicking [Upload] button to upload license for the RC system, it seems that the license does not work. And in the email sent to user after booking ...

• Order form is reset if time of the appointment is changed in Outlook before sending

    Symptom Look at this example to see the symptom of this issue: - Create an appointment in Outlook calendar for 19-19.30 - Go to ResourceFinder and select 2 resources - Open order form and click [Sav...

• ResourceFinder inserts both Display Name and SMTP address of a resource when it reverts to Outlook

    Symptom You can see the symptom of this issue by following these steps: - Hide a resource mailbox in Exchange. - Book an appointment in Outlook with this hidden resource. It can be seen that only SM...