Knowledgebase

Search or browse our constantly growing customer support knowledgebase for the answers, articles, how to's

• Error 404 encountered when logging in Resource Central backend

    Symptom When you log in Resource Central (RC) backend, the following error occurs: Cause This issue occurs because RC is installed on Windows Server 2008 R2 RTM. Some Internet Information Services (...

• Warning message in upgrading to RC 3.8

    Symptom You might encounter the following message when upgrading to Resource Central (RC) 3.8 from older version: Cause This message shows up because RC 3.8 installer cannot stop the running Sync se...

• Obsolete sources in Windows Event Log

    Symptom You might find the following obsolete sources in Event Viewer: Cause The observed obsolete sources are created by the legacy revisions of Resource Central (RC) and they are not in use anymor...

• Enable ActiveX controls to print reports

    Symptom Internet Explorer support report printing. In order to do so, it is required that an ActiveX control is installed on the PC. In case the control is not installed you see the following when y...

• Cannot close dialog after running Excel reports

    Symptom This issue occurs to the following Excel reports: Excel\Resources Excel\Reservations Excel\Orders\Properties Symptom of this issue can be seen if you click on one of the above reports, the f...

• Cannot send emails after changing RTS Service Endpoint

    Symptom After changing RealTime Service Endpoint in Resource Central Basic Parameter, emails cannot be sent. If you check in the Mails table of the database, the following message appears in the SMT...

• Errors seen when link to backend is not correct

    Link to the backend web-site is stored two places: Client side: (URL1) Stored in the settings file on client side. It is used to call web services and Resource Finder / My Meetings Server side: (URL...

• Appointments of some resources cannot be retrieved

    Symptom When this issue occurs, Resource Central Add-in cannot retrieve appointments of some resources. This causes malfunction of ResourceFinder (RF). For example: You book an appointment with an o...

• Cancelled Reservation and Cancelled Order emails are not sent to organizer

    Symptom The symptom of this issue can be seen from the following example: Book a meeting with resource1. Move order to resource2 but this reservation (for resource2) is declined by Exchange. It is e...

• Booked quantity of an item is not shown in order form

    Symptom The symptom of this issue can be seen from the following example: 1. Book a meeting with a normal resource. 2. Open its order form and put in 12 for quantity of an item, then send the order....