When this issue occurs, Resource Central Add-in cannot retrieve appointments of some resources. This causes malfunction of ResourceFinder (RF).
You book an appointment with an order. After that, you re-open the order (open the appointment, click [Order Form] button) in ResourceFinder and find that the order you book disappeared and the order form is for new order.
If you open [Address Book] in Outlook, you cannot find the resource(s) of the appointment you book:
The reason of this issue is that the resources have been hidden from Address list in Exchange. Therefore, appointment of these resources cannot be retrieved by Resource Central Add-in.
Uncheck the option “Hide from address lists” in a resource mailbox’s details in Exchange.
Applies to: Resource Central 3.8
Reference: TFS #21568
Knowledge base ID: 0146
Last updated: Feb 23, 2016