Cannot load any reports and ResourceFinder

 

Symptom

When you click on any report, the following error shows up:

And when you click on [ResourceFinder] button, nothing is loaded and a blank page is displayed.

 

Cause

The Microsoft update KB3083185 causes errors in some functions used by ResourceFinder and reports of Resource Central.

 

Resolution

Remove the Microsoft update KB3083185 by following these steps:

Go to Control Panel → Programs and Features, select ‘View installed updates’.

Select KB3083185, right lick and select [Uninstall].

More information about actual content of the Microsoft update and consequences of deleting it, can be found by following the link Microsoft update KB3083185.

 

Properties

Applies to: RC 3.8+

Reference: TFS #99628

Knowledge base ID: 0211

Last updated: November 30, 2016