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  • Outlook Add-in buttons not available

      Symptom After deploying the Outlook Add-in from the Exchange Server and installing the Outlook Add-In on client machines, the [My Meetings] and [ResourceFinder] button are not available in the Outlo...

  • Alerts on Add-in produced by Outlook

      Symptom During Add-in operation, you may encounter the following pop-up message: “A program is trying to access email address information stored in Outlook”.   Causes The antivirus program blocks th...

  • Order forms are blank after upgrading to Resource Central 4.0

      Symptom After upgrading to Resource Central (RC) 4.0 from an older version, order forms with “required” properties are blank when you open it in ResourceFinder. Cause In property details, there is a...

  • How to configure SMS sending using Computopic account

      Summary In order to help you configure SMS sending in Resource Central backend → System → SMS Configuration, configuration details of each vendor is described below. Purchasable feature - contact Ad...

  • How to apply license of Resource Central

      Summary Add-On Products provides the license files to its clients, which must be uploaded into the system in order to use RC. The License screen (System Manager page → General → License) is used for...

  • How to retrieve location ID in Resource Central backend

      Summary To retrieve location ID, go to RC Admin page → Reports → SQL. Type the following command in SQL statement: select id, Caption, IsApplicationNode, NodeType from Tree Click [Run], a table with...

  • How to configure Windows Authentication for Resource Central 4.0+

      Summary   Configure Windows Authentication on Resource Central backend PRE-REQUISITE 1: Internet Information Services (IIS) feature “Windows Authentication” must be installed and enabled for the Res...

  • How to configure support contact details in login screen

      Summary This is Resource Central login screen: If you want, you can add support contact details to the space between disclaimer and AOP logo, like this: In order to do that, follow these steps: 1. G...

  • Set up SureFox in Kiosk mode

      Background This article is made to assist in setting up a Kiosk screen for the Guest registration feature of Resource Central using SureFox browser in Kiosk mode on iOS. Setting up on Android is qui...

  • System requirements for Polycom solution

      Summary Note: This is a system requirements informed by Polycom needed when running an on-premise solution. No matter what, customers are advised to engage with Polycom to have this solution install...