Knowledgebase

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• Cannot create order because of property change

    Symptom When creating an order, after you click [Send Order], the screen goes blank and the order cannot be created: Cause A property in the order form has been deleted. After that, a property with ...

• Tasks overview is not displayed

    Symptom When logging in as a Service Desk Agent, you might see nothing displayed in Tasks screen: Cause In RC 3.8, a SQL schema have been updated (stored procedures and tables) in comparison with RC...

• How to set up Resource Central to show reports from SQL Server Reporting Services

    Pre-requisite A running SQL server (version 2008 or above) with SQL Reporting Services running/enabled A link to a report created with the SQL Server Reporting Services (SSRS) tool Knowledge about R...

• Server error in My Meetings

    Symptom Open My Meetings (by going to My Meetings Stand Alone page or via Outlook), and select an order, the following error is encountered: Cause Setting “Deadline for Catering” and holiday affects...

• Overview section loses its scroll bar

    Symptom Click on the Overview section in Resource Central backend, and you may see that the list of resources is not fully displayed and you cannot scroll down to see the full list: Workaround Follo...

• Outlook 2013 and 2016 may disable or load Resource Finder COM add-in slowly

    Symptom When starting Outlook 2013 or Outlook 2016, this information bar might be displayed saying “A problem was detected with an add-in and it has been disabled”: Clicking on the “View Disabled Ad...

• ResourceFinder does not block virtual resource booking when a child resource is booked

    Symptom This issue can be described by the following example: Resource A is booked for a meeting from 6:00 to 7:00 PM Resource A is a part of virtual resource ABC You want to book a meeting with vir...

• Add-in jquery.js script error message on Citrix Server

  Symptom When you open Outlook for the first time, everything works smoothly with ResourceFinder. You can book as many appointments as you wish. If you close Outlook and then open it, go to ResourceFin...

• Availability of appointments with “Working elsewhere” status cannot be retrieved

    Symptom Information about availability of attendees in appointments with “working elsewhere” status cannot be retrieved and returned with blank status value. This is how the appointment with “workin...

• Possible issues if cached browser data is not cleared

    Symptom After upgrading from older revision to Resource Central (RC) 3.8, you might encounter the following issues: - Some JavaScript error messages show up: - Some functions might not work properly...