Knowledgebase

Section description:

ResourceFinder inserts both Display Name and SMTP address of a resource when it reverts to Outlook
Order form is reset if time of the appointment is changed in Outlook before sending
Error in uploading license
Notification Emails are not sent to organizer after Resource Central and RealTime Service are connected to Office365
Order disappears in One-Step Ordering
Order is missing when organizer changes date/time of the appointment in one-step ordering
Some texts/characters are not supported in Resource Central
Updating one instance of a recurring meeting outside ResourceFinder is not supported
Limitation of recurring booking with Shared Order Form
No emails are sent from resources
Booked quantity of an item is not shown in order form
Cancelled Reservation and Cancelled Order emails are not sent to organizer
Appointments of some resources cannot be retrieved
Errors seen when link to backend is not correct
Cannot send emails after changing RTS Service Endpoint
Cannot close dialog after running Excel reports
Enable ActiveX controls to print reports
Obsolete sources in Windows Event Log
Warning message in upgrading to RC 3.8
Error 404 encountered when logging in Resource Central backend
Possible issues if cached browser data is not cleared
Availability of appointments with “Working elsewhere” status cannot be retrieved
Add-in jquery.js script error message on Citrix Server
ResourceFinder does not block virtual resource booking when a child resource is booked
Outlook 2013 and 2016 may disable or load Resource Finder COM add-in slowly
Overview section loses its scroll bar
How to set up Resource Central to show reports from SQL Server Reporting Services
Server error in My Meetings
Tasks overview is not displayed
Cannot create order because of property change
Resource Finder script error
Database update error encountered when upgrading to Resource Central 3.8 SR1
Different font sizes in Resource Central backend print outputs
How to perform Add-in 4.0 deployment using command line
Cannot load any reports and ResourceFinder
Pre-Installation check lists for Resource Central 4.1 (On-Premise setup)
Standard versus Light resources
Pre-Installation check lists for Resource Central 4.1 (O365 setup)
How to make conditions on checkboxes
How to handle private appointments in Resource Central
How to deploy custom reports with location filter
System requirements for Polycom solution
Set up SureFox in Kiosk mode
How to configure support contact details in login screen
How to configure Windows Authentication for Resource Central 4.0+
How to retrieve location ID in Resource Central backend
How to apply license of Resource Central
How to configure SMS sending using Computopic account
Order forms are blank after upgrading to Resource Central 4.0
Alerts on Add-in produced by Outlook
Outlook Add-in buttons not available
Resource Finder Outlook Add-In - Supported versions and features
Cannot log in Resource Central with password containing special character
Outlook app cancels room booking when updating meeting booked via ResourceFinder
Permission service is missing after upgrading
Resource Central add-ins and web app features
Impact of impersonation rights on some Resource Central features
Outlook Add-in fails to load
How to change a text in Resource Central
Credentials dialogue still shows up after having external authentication enabled
Deploy ResourceFinder as an WIN32 App With Endpoint Manager (INTUNE).
How to Deploy Add-in 4.1 using Command Line, PowerShell, or Windows Terminal using command line, PowerShell or Windows Terminal
Exchange On-premises Resource Central requirements
O365 Resource Central requirements
How to configure delegates for a resource

Search or browse our constantly growing customer support knowledgebase for the answers, articles, how to's

Order form is reset if time of the appointment is changed in Outlook before sending

Symptom Look at this example to see the symptom of this issue: - Create an appointment in Outlook calendar for 19-19.30 - Go to ResourceFinder and select 2 resources - Open order form and click [Sav...
ResourceFinder inserts both Display Name and SMTP address of a resource when it reverts to Outlook

Symptom You can see the symptom of this issue by following these steps: - Hide a resource mailbox in Exchange. - Book an appointment in Outlook with this hidden resource. It can be seen that only SM...