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Symptom After setting a complex password (e.g. Ez2pzHdGsK!\-aUt) for a person, you click [Save] and the change is applied. But you cannot use that password to log into Resource Central. Cause The p...
Summary The Resource Finder Outlook Add-In is available on different Outlook clients, below you get the overview of these. Furthermore, specific features might not come or be available at first feat...
Symptom After deploying the Outlook Add-in from the Exchange Server and installing the Outlook Add-In on client machines, the [My Meetings] and [ResourceFinder] button are not available in the Outlo...
Symptom During Add-in operation, you may encounter the following pop-up message: “A program is trying to access email address information stored in Outlook”. Causes The antivirus program blocks th...
Symptom After upgrading to Resource Central (RC) 4.0 from an older version, order forms with “required” properties are blank when you open it in ResourceFinder. Cause In property details, there is a...
Summary In order to help you configure SMS sending in Resource Central backend → System → SMS Configuration, configuration details of each vendor is described below. Purchasable feature - contact Ad...
Summary Add-On Products provides the license files to its clients, which must be uploaded into the system in order to use RC. The License screen (System Manager page → General → License) is used for...
Summary To retrieve location ID, go to RC Admin page → Reports → SQL. Type the following command in SQL statement: select id, Caption, IsApplicationNode, NodeType from Tree Click [Run], a table with...
Summary Configure Windows Authentication on Resource Central backend PRE-REQUISITE 1: Internet Information Services (IIS) feature “Windows Authentication” must be installed and enabled for the Res...
Summary This is Resource Central login screen: If you want, you can add support contact details to the space between disclaimer and AOP logo, like this: In order to do that, follow these steps: 1. G...