The following software requirements should be met in order to allow Resource Central to work properly
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Server Components |
Requirement |
Operating System |
Windows Server 2012 (FULL) (Extended Support – see note *) Windows Server 2012 R2 (FULL) (Extended Support – see note *) Windows Server 2016 (FULL) Windows Server 2019 (FULL) Remark: Operating system is only supported in English language |
Software |
SQL Server Microsoft SQL Server 2014 (Extended Support – see note *) Microsoft SQL Server 2016 (Extended Support – see note *) Microsoft SQL Server 2017 (RC4.0-) Microsoft SQL Server 2019 (RC4.1) Remark: SQL Server is only supported in English language Remark: From 4.1 Service Release 3 Full text search feature must be enabled on SQL Server before upgrade. Exchange Server Microsoft Exchange Server 2013 (Extended Support – see note *) Microsoft Exchange Server 2016 (Extended Support – see note *) Microsoft Exchange Server 2019 Exchange Online Plan 1 Exchange Online Plan 2 Office 365 Business Essentials Office 365 Business Premium Office 365 Enterprise E1, E3, E4 Office 365 Education E1, E3, E4 Office 365 Government E1, E3, E4 Remark: Exchange Online plan with EWS Application support see Exchange Online Service Description These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported. Other Microsoft .NET Framework version 4.8 or higher versions RealTime Service Resource Central only works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see RealTime Service System requirements Digital Sign Client From version 4.3 |
Hardware |
Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below Small: < 50 users CPU: 2 cores, 2 GHz RAM: 4 GB Medium: < 500 users CPU: 4 cores, 2-3 GHz RAM: 8 GB Large: > 500 users CPU: 8 cores, 2-3 GHz RAM: 12+ GB Remark: You should have at least 1 GB of free space in the HDD for proper operation. The hardware specifications listed are the minimum required. You may have to increase the hardware capacity as and when the usage of product increases. |
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Client Components |
Requirement |
Software |
Operating system Windows 8.1 (Extended Support – see note *) Windows 10 Remark: These are the supported Windows versions confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported. Browser Google Chrome version 40 and above Microsoft Edge Internet Explorer 11 Outlook Com Add-in Microsoft Outlook 2013 (32 and 64 bit) (Extended Support – see note *) Microsoft Outlook 2016 (32 and 64 bit) (Extended Support – see note *) Microsoft Outlook 2019 (32 and 64 bit) Microsoft Outlook for Windows (Office 365) Outlook Add-in Microsoft Outlook 2016 (Extended Support – see note *) Microsoft Outlook 2019 Microsoft Outlook for Windows (Office 365) Microsoft Outlook on the web Microsoft Outlook 2016 for Mac (OS X v10.10) Microsoft Outlook for Mac (Office 365) (OS X v10.10) Remark: The Outlook Add-in is supported by Exchange Server 2013, 2016 and Exchange Online. For further details on support platforms, clients and features please see: KB0255 - Resource Finder Outlook Add-in - Supported versions and feature Other Microsoft .NET Framework 4.5.1 or higher versions |
Product support Lifecycle policy
Product support Lifecycle policy for Resource Central can be found here
* Extended Support
Add-On Products offers Extended support to clients using certain “Out of Mainstream Support” Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products. For Microsoft Exchange Server 2010 & 2013 TLS 1.2 is required.
Whenever Add-On Products releases a new ‘major release’ (like version 7.0 > version 7.1 or version 7.1 > version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See Microsoft Lifecycle Policy.
If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support – just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking here.
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Rolf Szimnau
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