Sign in

Support

Start a conversation
  1. Add-On Products Support
  2. Ariadne
  3. General Information

System requirement for Ariadne

 

The following software requirements should be met in order to allow Ariadne to work properly

Server Components

 Requirement

Operating System		 Windows Server 2012 (FULL) (Extended Support – see note *)
Windows Server 2012 R2 (FULL) (Extended Support – see note *)
Windows Server 2016 (FULL) (Extended Support – see note *)
Windows Server 2019 (FULL)
Windows Server 2022

Note: Operating system is only supported in English language

Software		 SQL Server
Microsoft SQL Server 2014 SP2 (Extended Support – see note *)
Microsoft SQL Server 2016 SP2
Microsoft SQL Server 2017
Microsoft SQL Server 2019

Note: SQL Server is only supported in English language

Other
Microsoft .NET Framework version 4.5.1

Hardware		 Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below

CPU: 2 cores, 2 GHz
RAM: 4 GB
Disk: 25 GB (depends on amount of media in use)

 

Client Components

 Requirement

Software		 Internet browser
Microsoft Edge
Goolge Chrome

Product support Lifecycle policy
Product support Lifecycle policy for Ariadne System  can be found here

* Extended Support
Add-On Products offers Extended support to clients using certain “Out of Mainstream Support” Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.

Whenever Add-On Products releases a new ‘major release’ (like version 7.0 > version 7.1 or version 7.1 > version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See Microsoft Lifecycle Policy.

If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support – just purchase extended support for the Add-On Products product in question. Add-On Products Extended support will be available as long as Microsoft has the platform under extended support. For each platform check the expiration date listed under "Extended End Date" under Microsoft Lifecycle Policy. For more information, please contact your reseller or us directly by sending an email by clicking here.

.

Choose files or drag and drop files