Resource Booking Web App (RBWA) not supported on OfficePlace Connect

Resource Booking Web App is deprecated and not supported using OfficePlace Connect.

Details:

• After migration from RealTime Service to OfficePlace Connect, Resource Booking Web App will stop working
• Resource Booking Web App is not compatible with OfficePlace Connect
• Resource Booking Web App will be removed from the SaaS environment after migration
• As an alternative, customers should use the Workspace app, which is the recommended and supported solution for resource booking

Impact:

• Resource Booking Web App cannot be used after migration
• The Workspace app is the natural replacement for booking resources going forward

Status: 
Not supported on OfficePlace

Limitations in Client app 2.0 

There are a few functions still missing in the new client app 2.0 (2.0.38) that we are still working on to finalize.

Alternatives to resource conflict on recurring bookings is not finished yet. This will be finalized in the next version. 

Orders will not be moved automatically if resource is change on existing booking. This will be finalized in the next version.

Status: Will be ready for next version scheduled for release June 2026

Resource is removed when rescheduling a meeting by drag-and-drop in Outlook

When a user reschedules a meeting in Outlook by dragging and dropping it to a new time slot, the associated resource (e.g., meeting room) may be automatically removed from the meeting. This occurs when the new time slot overlaps with the original meeting time. In such cases, the system interprets the resource as being unavailable due to the overlap and consequently removes it from the booking.

Status: Solved with Resource Central SR4 (4.3.0015.0057) and Client app 1.4.7 hotfix 5

Permissions - Deleted Groups changes are not returned (On-Premise)

Using RC permissions with groups on On-premise environments, Push notifications from Active Directory do not send notifications when deleting a group.
This will result in wrong permission settings on Resources in Resource Finder.

Workaround: Set up periodical Full Sync in RealTime Service to synchronize the groups correctly
Status: Analyzing for an alternative solution

Customized reports

Customers with such reports can subscribe to our Custom Report Maintenance Program. A subscription guarantee that the reports by default are validated to work on newer Resource Central service releases and major upgrades.
Customers without a subscription are welcome to contact Add-On products support for further information or to order an analysis of your reports.