Resource Central - Limitations and known issues

Classic Outlook report slow Resource Central add-in

When booking a virtual resource or performing a one-step ordering (creating the order while booking the resource) from Classic Outlook, we have observed that in some cases, Exchange Online responds slowly. This delay causes Outlook to first display a warning message and, in some situations, an error message that prevents the meeting request from being sent (saved).

Root Cause: The issue appears to be related to delayed responses from Exchange Online, which can lead to timeouts or failures in processing the booking request within Outlook.
Workarround: While we work on a permanent resolution, users experiencing this issue can try the following: Ensure that Outlook is fully updated to the latest version; Retry the booking process after a short period; Try making the booking in New Outlook or Outlook on the web as an alternative.
Status: We are working on a hotfix to mitigate this Exchange Online issue and will provide an update as soon as the fix is available.
Lastes update: 25 March 2025

White screen in Com Add-in

Opening the Com Add-in Resource Finder or MyMeetings can result in a white screen.
The issue is caused by the browser engine Webview2 of Microsoft that is used by the Com Add-in.
The issue can be triggered by a rescaling of the screen or when opened after the computer returns from sleep-mode.

Workaround: Restart Outlook.
Found in: All released Com Add-ins on Windows 10. In Windows 11 the bug is fixed.
Status:  A bug has been raised to Microsoft to fix this issue on Windows 10.

License issue

Resource Central can loss the license key due to an issue in the login screen of Resource Central Backend. Issue can occur from Hotfix 6 to 8 and can be seen in e.g. Resource Central emails with text about an invalid license.

Workaround: Patch is available for Hot fix 8 and can be gotten by contacting Add-On Products Support. Quick temporary fix can also be to upload the license again.
Status:  Bug will be fixed in Hotfix 9

RF COM Add-in 4.1 64 bit crashes after Sleep

COM Add-in 4.1 64 bit can after the computer returns from Sleep mode freeze the opened windows when opening ResourceFinder

Workaround: Restart Outlook
Status:  Bug reported to Microsoft as the issue is in Edge Webview 2 browser engine

SQL Server Transaction Log issue

4.2 Service Release 1 introduced a possibility for an unfortunate side effect that a service can generate so much traffic that the transactions logs grow beyond server capacity and if not monitored can stop all SQL operations.

Status: A patch has been made available for RC 4.2 SR1
Reference: 278030

Permissions - Deleted Groups changes are not returned (On-Premise)

Using RC permissions with groups on On-premise environments, Push notifications from Active Directory do not send notifications when deleting a group.
This will result in wrong permission settings on Resources in Resource Finder.

Workaround: Set up periodical Full Sync in RealTime Service to synchronize the groups correctly
Status: Analyzing for an alternative solution

Change reservation email on new order

For tentative appointments, RealTime Service sometimes makes a double push notification from Exchange to Resource Central. This results in an extra changed reservation to organizer and service provider when making a new order or when Tentative.sofflow=1 and organizer does not include a shared order in the new order.

Workaround: None
Status: Solved in 4.2 RTM
Reference: #170176

Customized reports

Customers with such reports can subscribe to our Custom Report Maintenance Program. A subscription guarantee that the reports by default are validated to work on newer Resource Central service releases and major upgrades.
Customers without a subscription are welcome to contact Add-On products support for further information or to order an analysis of your reports.