Symptom
End user cannot book instant meetings on door signs (OK button is unclickable).
This error might occur in the following cases:
- Install Digital Sign Service (DSS) for Server 4.2 from scratch, run with DSS Client 4.2 and select template Polished (1280 x 800).
- Upgrade DSS for Server from 4.1 to 4.2, run with DSS Client 4.2 and select template Polished (1280 x 800).
Resolution
When you cannot book an instance meeting on Door Sign. Please do the following steps:
- Navigate to Device Properties, click on the icon beside the Template to open Template Editor.
- Find “Create Meeting View” node under DoorSign Home View.
- Continue to find “OK button” under “Box Absolute Layout”.
- Change the “Input Transparent” of “OK button” to False then save the template.
Note: This change only applies on the template Polished (1280x800) when end users cannot book an instant meeting.
Properties
Applies to: DSS for Server 4.2
Reference: TFS #263684
Knowledge base ID: 0294
Last updated: Jan 25, 2021
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