How to make Exchange Central work with two-way authentication

Summary

Note: This solution is applied to Office 365 environment.

Some apps do not support two-way verification and the solution to this problem is to create app passwords (to use in place of your regular password). App passwords are long, randomly generated passwords that you only have to provide once. 

Follow these steps to make Exchange Central work with app passwords when using multi-factor authentication:

1. Log into O365 with your account
2. Click on your name at the very top right corner
3. Click on “My Account”
4. Click on “Security and privacy”
5. Click on the last option “Create and manage app passwords”
6. Click “Create”
7. In the name field write e.g. EC or Exchange Central
8. Click “Next”
9. Copy the password
10. Open Exchange Central
11. Go to File, Options, Outlook Connection
12. Where it says password paste in your new password
13. Click “Verify Credentials” and test all is good
14. Click “Test Connection” and test all is good
15. Click Close
16. Test if you can book appointments or manually read appointments for users on O365

For more information about the app passwords, refer to this article:

https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183

TEST

Properties

Applies to: EC 5.0, Office365

Reference: TFS #166641

Knowledge base ID: 0236

Last updated: May 04, 2018