Overview

This article describes how to configure Resource Time Service (RTS) to communicate through a proxy server. While this configuration works in most environments, results may vary depending on your specific proxy setup and network configuration.

Prerequisites

• RTS 6 installed
• Administrative access to the RTS server
• Proxy server details (address, port)
• Backup capability

Important Notes

• This configuration has been tested in standard corporate environments
• Success may vary depending on your specific proxy configuration
• It's recommended to test in a non-production environment first
• Always maintain a backup of your original configuration

Step-by-Step Configuration

1. Stop the RTS Service

1. Open Resource Time Manager (RTM)
2. Navigate to the "Service" section
3. Click the "Stop" action to halt RTS

2. Backup Configuration

1. Locate the config file at:

   Copy
   C:\Program Files (x86)\Add-On Products\RealTime Service 6\RealTimeService.exe.config

2. Create a backup copy of this file in a safe location

3. Modify Configuration

1. Open the original config file in Notepad:

   Copy
   C:\Program Files (x86)\Add-On Products\RealTime Service 6\RealTimeService.exe.config

2. Replace or edit the content with:

   xml
   Copy
   <system.net>
     <defaultProxy enabled="true" useDefaultCredentials="true">
       <proxy usesystemdefault="true"/>
     </defaultProxy>
   </system.net>

3. Save the file

4. Restart RTS

1. Return to RTM's "Service" section
2. Click the "Start" action to restart RTS

5. Verify Configuration

1. In RTM, run the "Test Configuration" action
2. Verify that the test completes successfully

Troubleshooting

If the configuration test fails:

• Verify proxy server details are correct
• Ensure the RTS service account has appropriate proxy access permissions
• Check system and application logs for any error messages
• Restore from backup if needed and contact support

Support

If you encounter issues with this configuration, please contact our support team with:

• Your proxy server configuration details
• Any error messages received
• The RTS service log files

Compatibility

This configuration has been tested with:

• RTS version 6
• Standard corporate proxy configurations
• Windows Server environments

Note: While this configuration works in most standard environments, some custom proxy configurations may require additional adjustments.