Cannot connect with Office 365

Symptom

In a hybrid environment, when you insert the account details for the office 365 connection 

and click [Test configuration] button in RealTime Manager, an issue occurs:

Cause

The account (mentioned above) is created in Active Directory with Impersonation right. In a hybrid Exchange setup with Office 365, Exchange Impersonation cannot be extended throughout Exchange environments. So in this case the account does not have sufficient right.

If the account is created in cloud with impersonation right, it will work.

Resolution

Create an account “in cloud” and grant it the impersonation right.

Properties

Applies to: All versions of RTS

Reference: TFS #35106

Knowledge base ID: 0163

Last updated: Feb 23, 2016

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