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General information

All knowledgebase articles and information that are varied or mixed and cannot be categorized under one product can be found here.

  • Service-level agreement (SLA) & Response Times

    This document defines the response times and service levels for all technical support requests. Response times and service levels....

  • Lifecycle for product support

    Our product support Lifecycle policy at Add-On Products can be used to determine the length of time our support will be available for our different software / product versions. Our customers can use t...

  • GDPR - Add-On Products handling of personal confidential data

    Add-On Products STAFF CODE OF CONDUCT To ensure staff members are effectively informed of what is required of them, Add-On Products has a Staff Code of Conduct (code) that identifies legal requirement...

  • Guide to download your software

    This document describes how to download your Add-On Products software from our customer portal. Step 1.  Each customer is provided with an ALN number after purchase. This number is listed on the maint...

  • GDPR Compliance

    Version 1.0 Statement Add-On Products will ensure that Resource Central will be GDPR compliant with GDPR targeted functionality by May 25, 2018 Introduction The European Union is increasing the protec...

  • E-mail or phone order template

    Please use the attached documents to confirm the requested assignment....

  • Software Development Life Cycle

    Add-On products, Software Development Life Cycle document....