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General information

All knowledgebase articles and information that are varied or mixed and cannot be categorized under one product can be found here.

  • Service-level agreement (SLA) & Response Times

    This document defines the response times and service levels for all technical support requests. Response times and service levels....

  • GDPR Compliance

    Version 1.0 Statement Add-On Products will ensure that Resource Central will be GDPR compliant with GDPR targeted functionality by May 25, 2018 Introduction The European Union is increasing the protec...

  • Lifecycle for product support

    Our product support Lifecycle policy at Add-On Products can be used to determine the length of time our support will be available for our different software / product versions. Our customers can use t...

  • Security issue - Log4j

    The reported Log4j vulnerability (Link to Issue description) is related to Apache and Java and no systems of Add-on Products' is utilizing Log4j....

  • GDPR - Add-On Products handling of personal confidential data

    Add-On Products STAFF CODE OF CONDUCT To ensure staff members are effectively informed of what is required of them, Add-On Products has a Staff Code of Conduct (code) that identifies legal requirement...

  • Guide to download your software

    This document describes how to download your Add-On Products software from our customer portal. Step 1.  Each customer is provided with an ALN number after purchase. This number is listed on the maint...

  • E-mail or phone order template

    Please use the attached documents to confirm the requested assignment....

  • Software Development Life Cycle

    The software development life cycle (SDLC) (sometimes referred to as the system development life cycle) is the process of creating or altering software systems, and the models and methodologies that p...